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FAQ
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How can I cancel my subscription?
You can cancel your subscription anytime in from your account or you can send us an email at info@keanto.com, at least 2 days before the renewal is initiated.
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I need to make a change to my subscription, what shall I do?
Any changes to your subscription (product switches, frequency changes, shipping address, payment method, etc.) can be done directly from your account.
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Are the refill bags sustainable?
Yes, the pouches + the labels are recycled and sustainable.
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Am I able to switch between products?
Yes, go to 'manage subscriptions' on your account page and press swap to switch between products
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I have too much product. Can I change my order frequency?
Of course, you can. You can skip you order or you can amend the frequency of your deliveries on your account page. Is the frequency you prefer not an option, send us an email at info@keanto.com and we'll help you out.
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I am going away. Can I pause my subscription?
Absolutely. You can change your next charge date or amend your order frequency for up to 3 months by accessing your account. Alternatively, email us at info@keanto.com and we'll be happy to assist.
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What if I need to change the address on my plan?
You can do so by accessing your account or by contacting us at info@keanto.com and we’ll take care of your request.
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Why do you offer products in refill packaging for subscribers?
The main reason for refill pouches for subscribers is that this will cut the average package weight by 75%, which translates to a significant reduction in carbon footprint in addition to the reduction of packaging waste.
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Can I purchase a product without a subscription?
Yes, by opting for the one-time purchase at the product page.